MasterCard Zero Liability

MasterCard® Zero Liability

Protecting you against unauthorised transactions

Your MasterCard card is protected from fraud and unauthorised charges in ways that are not available with other forms of payment like cash. As a MasterCard cardholder, you are protected under the MasterCard Zero Liability policy for unauthorised transactions and they could be transactions made in stores, over the telephone, or on the internet if the following five conditions are met:

  • You have exercised vigilant care in safeguarding your card from risk of loss, theft, or unauthorised use; and
  • You immediately and without delay notify your card issuer upon discovery of the loss, theft, or unauthorised use; and
  • You have not reported two or more incidents of unauthorised use in the preceding 12 months; and
  • Your account is in good standing; and
  • You have complied with the terms and conditions of the cardholder agreement.

If you do not meet all five conditions stated above, then your liability shall be governed in accordance with the cardholder agreement.

The Zero Liability policy does not apply:

  • to cards issued to entities that are not natural persons; or
  • to cards issued primarily for business, commercial, or agricultural purposes; or
  • to cards issued outside the Asia/Pacific region; or
  • if a personal identification number (PIN) is used as the cardholder verification method for unauthorised transaction(s).

Unauthorised use means the use of your card by a person other than you, who does not have authority for such use and from which you receive no benefit.

To be protected you must have taken reasonable steps to notify the card issuer and to provide pertinent information about the loss, theft, or possible unauthorised use of the MasterCard card.