Operating Fundamentals and Support
Industry Specific Materials
Security Essentials
Solutions (Products, Services and General Programs) Materials
Demos
Operating Fundamentals and Support
Rules
MasterCard® Rules (PDF)
MasterCard Chargeback Guide (PDF)
Security Rules and Procedures - Merchant Edition (PDF)
Maestro® Global Rules (PDF)
Cirrus® Worldwide Operating Rules (PDF)
Minimum/Maximum FAQ (PDF)
Interchange
MasterCard Worldwide U.S. and Interregional Interchange Rates (PDF)
Fact Sheet: Interchange and the Payments Industry Fact Sheet (PDF)
Interchange and the Electronic Payments System (Audio File)
Interchange Facts and Myths (MS Doc)
Benefits of Open Payment Systems and the Role of Interchange (PDF)
Basics
Anatomy of a Transaction (PDF)
Behind a Card Transaction (Windows Media File)
Anatomy of a MasterCard Card Demo (Interactive Demo)
Fact Sheet: Avoiding Chargebacks: The Ideal Transaction (PDF)
Merchant Acceptance Guide (PDF)
Industry Specific Materials
Request for Proposal Guidelines (PDF)
Bill Payment
Bill Payment for Service Industries (PDF)
Revealing Attitudes on Recurring Payments (PDF)
Selling Recurring Payments to Your Customers (PDF)
MasterCard Recurring Payment Cancellation Service (PDF)
The Automatic Billing Updater Brochure (PDF)
Case Study: Protecting and Monitoring the Bottom Line (PDF)
Print Files for Customizing Your Own Statement Inserts (ZIP)
Utilities
MasterCard Utility Industry Program (PDF)
Healthcare
MasterCard Solutions for the Healthcare Industry (PDF)
Attitudes & Trends Towards Credit and Debit Card Users for Healthcare Services (PDF)
Pre-Authorised Healthcare Form (PDF)
Researching the Changing Landscape in Healthcare Payments (PDF)
Not-for-profit
Improving the Usability of Online Giving (PDF)
Fact Sheet: Recurring Payments Consumer Awareness, Behavior, and Attitude Research (PDF)
Property Management
Remodel the Bottom Line with Payment Cards (PDF)
MasterCard Property Management Program (PDF)
Public Sector
Convenience Fee Program Sell Sheet (PDF)
Security Essentials
Security Rules and Procedures - Merchant Edition (PDF)
Help Prevent Fraud with MasterCard Card Security Features (PDF)
MasterCard SecureCode™ Benefits Overview (PDF)
Case Study: CompUSA (PDF)
Merchants MasterCard SecureCode Implementation Guide (EXE)
Payment Card Fraud Prevention Training Online (SWF)
Spotting Fraud in Your Store English/French (ZIP for PC)
Spotting Fraud in Your Store English/French (ZIP for Mac)
Card-Not-Present Fraud English/French (ZIP for PC)
Card-Not-Present Fraud English/French (ZIP for Mac)
PCI 360 Merchant Education Program (PDF)
Point of Sale Terminal Security Program - Approval list (PDF)
Point of Sale Terminal Security Program - Manual (PDF)
Site Data Protection Program Changes - FAQ (PDF)
Important Information About Unsigned Cards (PDF)
Account Data Compromise User Guide (PDF)
Solutions (Products, Services and General Programs) Materials
Accepting an Unembossed MasterCard Card (PDF)
MasterCard PayPass™ Brochure (PDF)
MasterCard PayPass Best Practices for Merchants (PDF)
MasterCard PayPass How It Works at Point of Sale (PDF)
PayPass Training Video (Click to view, right-click to save)
Accepting MasterCard Electronic Cards (PDF)
The MasterCard Automatic Billing Updater (PDF)
Quick Payment Service Program Guide (PDF)
MasterCard Prepaid Consumer Solutions (PDF)
Prepaid Debit MasterCard Public Sector Solutions (PDF)
Supplier Enablement Communication Tools (ZIP)
Accept the MasterCard Corporate Purchasing® Card (PDF)
Corporate Acceptance Cost Benefit Model and Instructions (ZIP)
MasterCard PayPass Terminals (PDF)
Demos
Anatomy of a MasterCard Card (SWF)
Anatomy of a Transaction (SWF)
Avoiding Chargebacks: The Ideal Transaction (SWF)
Payment Card Fraud Prevention Training Online (SWF)
Spotting Fraud in Your Store English/French (ZIP for PC version)
Spotting Fraud in Your Store English/French (ZIP for Mac version)
Card-Not-Present Fraud English/French (ZIP for PC version)
Card-Not-Present Fraud English/French (ZIP for Mac version)